- Access to an assigned team of HP specialists who understand your IT needs in supporting your business
- Advice on technology deployment
- A core set of proactive services that can be used to help you establish a support plan to address issues across your IT environment
- A choice of proactive services, selected as needed to meet your particular business situation
- A single point of accountability across your IT environment
- Collaborative incident management processes for selected vendors' products not covered under the CA contract, such as SAP
- Rapid connection to technical specialists for critical incidents
- A flexible range of hardware support response or repair time commitments to suit your business requirements and budget
- Real-time monitoring of your IT environment
HPE Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology.