- 24 x 7 technical support provides phone, email and web-based access to designated, highly-trained senior support engineers and subject matter experts
- Advance exchange hardware replacement provides next-business-day replacement in the event of failure, thus eliminating or minimizing hardware- related downtime
- Subscriptions to service bulletins and newsletters bring IT up to speed on the latest information from SonicWALL, keeping you current on the hottest trends and opportunities
SonicWall Platinum Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, SonicWall Platinum Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals.