- 30-minute response target for severity 1 issues
- 24 x 7 x 365 telephone access
- Follow-the-sun model for around the clock issue resolution
- One-stop interoperability support
- Six designated callers per product title
- Technical support news bulletin subscription services
- Symantec security alert notifications
- Option for additional designated callers
Essential Support ger tillgång dygnet runt till Symantecs tekniska experter, med snabbare svarstid än Basic Maintenance och tillgång till produktuppgraderingar.